Self-Propelled Wheelcha Rental Service at Narita International Airport Terminal 1, South Wing 1F

4.80· 5 reviews

Highlights

  • Limited Time: One-way (drop-off) returns available (4/22–9/30)

What to expect

Rent a Self-Propelled Wheelchair at Airport. Convenient service available right after arrival—start your trip smoothly and head straight to sightseeing!

What's included

  • Rental fee

Packages (5)

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Location and Directions

Itinerary

How to Use the Rental Service

■ Pickup
1. Please read the rental terms and usage manual before making a reservation.
2. Come to Narita International Airport Terminal 1, South Wing 1F, during business hours (6:00–21:00).
3. Present your voucher and a valid ID (passport, driver’s license, student ID, or My Number Card [for Japan residents]) to the staff.
4. After confirming the rental item together, the rental begins. Have a safe and pleasant journey!

■ Return
1. Please return the item to the same location where you picked it up, or to the drop-off location selected at the time of booking (for one-way returns).
2. Please present the same voucher to staff as shown at the time of rental.
3. Staff will verify the returned items for completeness and condition.
※ For 1-day rentals, the return date is the same day. Please return within business hours.

Itinerary

Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.

<a href="http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1" target="_blank">http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1</a>

<span class="t">Meeting point (approximate)</span>

Restrictions

  • For individuals weighing up to 100 kg, including any carried items. [A]
  • For individuals weighing up to 130 kg, including any carried items [B]

What to bring

  • Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
    Please note that the identity of the person who made the reservation will be verified.

Additional notes

  • If you wish to change your reservation, please cancel your current booking and make a new one.
  • Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.

    http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1
  • In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
  • If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
    s.mova@anahd.co.jp
    Please note that we may not always be able to accommodate your request.
  • he color of the rental item may differ from the photos.
  • 【Emergency Contact Information】
    For inquiries regarding the device:
    070-7368-7207
    080-2170-2304
    *Available on weekdays from 9:00 AM to 6:00 PM
    English support: Not available
  • [Cancellations Due to Flight Delays or Cancellations]
    We can handle flight delays and cancellations during business hours.
    If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled.
  • To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
    After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page.

Other requirements

  • Please review the terms and conditions before making a reservation.
    （英語）MoVA利用規約_EN-US.docx.pdf
  • Please refer to the product manual here.
    ②NEXT CORE User Manual(English).pdf
  • Important Notice: Liability When Using the “MoVA” Rental Device
    Please read the following carefully before using the MoVA rental device:
    ・Any injuries or accidents that occur while using the rental device are the sole responsibility of the user.
    ・If damage or harm is caused to a third party (e.g., injury to another person or damage to property) while using the rental device, the user will be held fully responsible.
  • ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
    Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately.
[A] All packages except: Self-Propelled Wheelchair （NEXT CORE WIDE ②） / Self-Propelled Wheelchair （NEXT CORE WIDE ①） / Self-Propelled Wheelchair （NEXT CORE WIDE ③）
[B] Applies to: Self-Propelled Wheelchair （NEXT CORE WIDE ②） / Self-Propelled Wheelchair （NEXT CORE WIDE ①） / Self-Propelled Wheelchair （NEXT CORE WIDE ③）

Operated by

ANA HOLDINGS INC.

Cancellation policy

Free cancellation until your booking is confirmed.

  • The day before (local time): 50%
  • On the activity day / No-show: 100%

Changes

Changes to your reservation (such as date, time, plan, or number of participants) are subject to the same conditions as the cancellation policy and may incur a change fee.

Reviews

4.80
5 reviews
50
40
30
20
10

Guest photos 4

Smooth and Supportive Wheelchair Rental Experience
Posted Date: 2026/04/27
Hassam Naz
I rented a self-propelled wheelchair from Narita Airport and used it during my stay in Sendai. The staff who assisted us were very kind and guided us clearly through the entire process. The wheelchair was convenient and made my daily activities at the university much easier.

When I needed help with returning the wheelchair, the team responded quickly and supported me in extending the return deadline. They also kindly allowed me to send it back via delivery service instead of returning it in perso… I rented a self-propelled wheelchair from Narita Airport and used it during my stay in Sendai. The staff who assisted us were very kind and guided us clearly through the entire process. The wheelchair was convenient and made my daily activities at the university much easier.

When I needed help with returning the wheelchair, the team responded quickly and supported me in extending the return deadline. They also kindly allowed me to send it back via delivery service instead of returning it in person, which was very helpful.

I truly appreciate their thoughtful and reliable service.
使用後心得
Posted Date: 2026/05/02
Yao
不錯，推起來很輕，使用上也算簡易
唯一缺點就是座椅有點小，但收納上還算可以
價格還算合理又方便，出國就不用自備
Thank you for a wonderful experience!
Posted Date: 2026/07/07
Fran
Very good service and convenient to pick up the wheelchair from the airport. The wheelchair is very practical, comfortable and easy to maneuver. Thanks to this wheelchair, our elderly mother was able to enjoy her trip in Japan.
80歳の母が大阪関西万博へチャレンジ
Posted Date: 2025/10/10
NaKa
車イス生活の母が利用させてもらいました。航空機を利用し、空港で貸出サービスがあれば、車イスで観光ができると喜んでいました。貸出頂いた車イスにシートベルトがなかったため、少し不安がありました。シートベルトがあればより安全に観光できたと思います。
助かりました！
Posted Date: 2026/04/04
りんご
帰省直前になり足を怪我して松葉杖になり、車椅子での墓参りになりました。
急だったので車椅子のレンタルがあっても数日前の予約が必要で配送になる為すぐに使えない感じでした。
ベルトラさんは空港で借りられてどこでも使えるので急な怪我で歩けない私にとってはとても有り難かったです。
カラーが分からないので、それぞれの写真があればいいなと思いました。
使い方も丁寧に説明してくれたのと、一緒に不具合がないか確認してくれたので安心して借りれました。ありがとうございました。
自走式なので車輪についてるハンドルが軽くて自分で… 帰省直前になり足を怪我して松葉杖になり、車椅子での墓参りになりました。
急だったので車椅子のレンタルがあっても数日前の予約が必要で配送になる為すぐに使えない感じでした。
ベルトラさんは空港で借りられてどこでも使えるので急な怪我で歩けない私にとってはとても有り難かったです。
カラーが分からないので、それぞれの写真があればいいなと思いました。
使い方も丁寧に説明してくれたのと、一緒に不具合がないか確認してくれたので安心して借りれました。ありがとうございました。
自走式なので車輪についてるハンドルが軽くて自分でも動きやすかったです。
Good experience
Posted Date: 2026/07/08
Kally Lau
I rented two wheelchairs for this 7-days travel. The wheelchairs were new and comfortable, and the staff were very friendly. It was a great experience. I highly recommend it if anyone needs one.

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